Moreover, an NTFS for Mac software is needed to use Backup Plus Ultra Touch on Mac, as it's preformatted with NTFS. You can't open the Seagate Backup Plus drive on Mac until it's unlocked. Seagate Backup Plus Ultra Touch: Backup Plus Ultra Touch portable hard drives feature password protection and hardware encryption, USB-C compatibility, and file sync. It's an all-in-one data hub and recharging station for tablet, smartphone and camera. Seagate Backup Plus Hub: This Seagate Backup Plus Desktop drive has large capacities with cross-platform compatibility, which means you don't have to format the drive for both Mac and Windows again. This helps you to use the Seagate Backup Plus drive more correctly and efficiently, and then avoid hard disk corruption. Therefore, it's important to know the differences between those Seagate Backup Plus drives. Check whether the Seagate Backup Plus is showing up in Disk Utility

To fix the problem, you can plug the Seagate Backup Plus into a PC and then access the drive on Windows.Ģ. Your Mac computer is not able to mount it. Check if the format of Seagate hard drive is supported by macOSįor example, a Windows BitLocker encrypted drive will not be working on Mac originally. What you should do is to ask for help from Apple support.

If the drive works on another Mac computer, there is something wrong with your Mac computer rather than the drive. And for Seagate Backup Plus Hub and Expansion Desktop, a power adaptor is required for power supply.Ĭonnect the Seagate Backup Plus drive to another Mac computer to see whether it works on that one or not.

In this situation, you can try to connect the Seagate Backup Plus with a USB Y cable if you have one.But sometimes this amount of current may be insufficient while the drive is spinning up. In general, the current of USB port 2.3 and 3.0 are enough for the most external portable hard drives. Check whether the Seagate Backup Plus external hard drive is powered properly Otherwise, insert another external storage device in this USB port. Plug the Seagate Backup Plus into another USB port if you have another one. Try using a different USB cable to see if that fixes the problem. If the drive isn't properly plugged in, it will fail to mount as it received not enough or even no power. Check if the cable of the Seagate Backup Plus drive is connected properly to your Mac Thus, once the Seagate Backup Plus drive stops working, you can first do some routine checks as below.

Sometimes, the Seagate Backup Plus drive won't mount on Mac is due to the bad USB port or cable.

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